Earnings
While most rideshare companies give their drivers 75% of the fare or less, at Shebah we award all our drivers 85% of every trip.
Safety
Driving for Shebah means you feel a sense of safety at work. We ask our passengers to respect and care for their drivers safety, as they do for them. It’s a simple unwritten contract between riders and drivers that just works because everyone cares.
Community
When you’re part of the ‘Army of Aunties’, you’re part of a much bigger network of women, both drivers and riders in your community. We stay well-connected when out on the road and online giving everyone a strong sense of belonging and safety.
Check your eligibility
– You’re at least 21 years old.
– You have an iOS or Android phone.
– You can comfortably and confidently speak English.
– You agree to follow our vulnerable passenger guidelines.
– You’ve held an unrestricted Australian driver’s licence for at least 12 months.
– You have access to a car in excellent condition, with a minimum of four doors.
– You have an ABN and are registered for GST.
Gather your driver documentation
Every state and territory in Australia has different requirements and regulations in place to ensure the safety of rideshare drivers and passengers.
Click your state for a comprehensive list of everything you will need to become a Shebah driver, including links to relevant forms and applications.
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Meet your Shebah Sisters
Meet Shannon, Mother and Victorian Shebah driver who feels she’s “really making a difference” since she started driving with Shebah.
Ensure that vehicles are cleaned thoroughly and regularly to prevent passengers from spreading the virus from droplets (such as sneezing, coughing or vomiting). Make sure to clean surfaces, with appropriate alcohol based disinfectant wipes so that the potential spread of infection can be minimised. Drivers are reminded to clean handles specifically and other frequently touched areas. Drivers are to follow the cleaning procedures and products set by the Governments Environmental cleaning and disinfection principles.
Or vehicle air-conditioning should be set to fresh air, as opposed to recycled air.
Drivers will be provided with hand sanitiser where possible by Shebah HQ. It is recommended that drivers carry hand sanitiser to offer riders, if available.
In the event that a Shebah driver tests positive for COVID-19 (Coronavirus) that driver is required to take the following actions:
1. Stop driving passengers IMMEDIATELY.
2. Contact their doctor for next steps to take regarding their personal health.
3. Notify Shebah through the driver app to alert HQ of their diagnosis.
4. If you are in Victoria, contact WorkSafe Victoria by calling 13 23 60 or submit an incident reporting form here https://go.vic.gov.au/CQRT
This driver will then be suspended from the Shebah platform for a quarantine period of 14 days or until they are cleared by their medical practitioner as well again.
The suspension will remain in place until either of the above events are proved and Shebah will stop drivers from being able to use the Shebah app at this time. Once the driver is confirmed to be of suitable health, the suspension on their driving account will be lifted and they will be able to continue to drive.
Upon identifying the driver diagnosed, Shebah HQ will contact any potential passengers that may have been exposed to the virus if necessary, based on the guidelines outlined by the Australian Department of Health.
Drivers are required to inform Shebah HQ in the event that they become a community risk due to COVID-19.
If drivers are feeling unwell, they are required to get tested for COVID-19 and follow this process to notify Shebah.
1. Please report that you are getting tested via the incident reporting form in the app; this information goes to Customer Service and Compliance.
2. After your test, return home. Stop driving passengers IMMEDIATELY.
3. You will be taken off the Shebah platform and will be directed to self-isolate until you receive your test results.
4. If you receive a negative COVID-19 test result, you will be put back onto the platform unless you are told to continue self-isolating.
- Stay at least 1.5m away from someone who is coughing or sneezing
- Avoid touching their eyes, nose or mouth
- Flush toilet with lid closed
- Stay home if they don’t feel well
- Avoid touching your face without clean hands
- Regularly and thoroughly wash your hands with soap and water for a minimum of 20 seconds.
From 9 August 2022, is no longer mandatory requirement to keep cleaning records. However, cleaning and disinfecting high-touch surfaces continues to be an important way to manage COVID-19 transmission risks.
The latest recommendations are outlined in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.
If you meet all the below, you can start your driver application. Vroom vroom! You must: – Be at least 21 years old; – Have, and be confident using, a smart phone; – Be able to confidently and comfortably speak English; – Hold an unrestricted Australian driver’s licence; – Have, or be prepared to set up, an ABN (registered for GST); and – Have access to a four-door car in great condition.
Ensure your Shebah Driver app is updated to the latest version and follow the instructions above to install the correct language navigation pack.
It can cost as little as $210 to become a Shebah driver! However prices may vary from state to state so check the individual costs of the accreditations and licenses associated with the state you will be operating in.
If you meet all the below, you can start your driver application. Vroom vroom! You must: – Be at least 21 years old; – Have, and be confident using, a smart phone; – Be able to confidently and comfortably speak English; – Hold an unrestricted Australian driver’s licence; – Have, or be prepared to set up, an ABN (registered for GST); and – Have access to a four-door car in great condition.
It can cost as little as $210 to become a Shebah driver! However prices may vary from state to state so check the individual costs of the accreditations and licenses associated with the state you will be operating in.
The Shebah rider app will also utilise HERE maps and all the exciting new features but they will not experience any significant changes when booking a trip.
Indicative costs (excluding insurance) as of August 2019 are as follows:
Australian Capital Territory - $300
New South Wales - $240
Northern Territory - $530
Queensland - $430
South Australia - $210
Tasmania - $250
Victoria - $420
Western Australia - $470
*Please note these amounts are subject to change
Absolutely! We do not mandate hours or trip numbers to our drivers. This means you are free to drive when you like, and where you like (within your state or territory). Remember, this is YOUR business.
As a rideshare driver, you are considered an independent contractor and not an employee of the rideshare operator. This means, although you do not receive the same affordances as an employee, there are many benefits to being an independent contractor. Independent contractors are individuals in business for themselves; they don’t work for a boss. They are the boss. Being in business for yourself, looks like: 1. Flexibility – You can work the hours you want to fit your schedule. There is no pressure, and you can earn money around any other of your hundreds of responsibilities 2. Be your own boss – Being a Shebah Driver gives YOU control of your working hours and location, along with job security 3. No Tax Withholding – The payment you receive as an independent contractor does not have any federal or state income tax withheld. However, you must instead pay these taxes on your personal income tax return*. 4. Deduct your business expenses – All the expenses you incur running your own business as a Shebah driver are deductible as business expenses in your tax return*. *Empower yourself and seek independent financial advice. In fact, if you sign up as a Shebah driver, you get 30mins of independent financial advice for free!
As a rideshare driver, you are considered an independent contractor and not an employee of the rideshare operator. This means, although you do not receive the same affordances as an employee, there are many benefits to being an independent contractor. Independent contractors are individuals in business for themselves; they don’t work for a boss. They are the boss. Being in business for yourself, looks like: 1. Flexibility – You can work the hours you want to fit your schedule. There is no pressure, and you can earn money around any other of your hundreds of responsibilities 2. Be your own boss – Being a Shebah Driver gives YOU control of your working hours and location, along with job security 3. No Tax Withholding – The payment you receive as an independent contractor does not have any federal or state income tax withheld. However, you must instead pay these taxes on your personal income tax return*. 4. Deduct your business expenses – All the expenses you incur running your own business as a Shebah driver are deductible as business expenses in your tax return*. *Empower yourself and seek independent financial advice. In fact, if you sign up as a Shebah driver, you get 30mins of independent financial advice for free!
As a rideshare driver, you are considered an independent contractor and not an employee of the rideshare operator. This means, although you do not receive the same affordances as an employee, there are many benefits to being an independent contractor. Independent contractors are individuals in business for themselves; they don’t work for a boss. They are the boss. Being in business for yourself, looks like: 1. Flexibility – You can work the hours you want to fit your schedule. There is no pressure, and you can earn money around any other of your hundreds of responsibilities 2. Be your own boss – Being a Shebah Driver gives YOU control of your working hours and location, along with job security 3. No Tax Withholding – The payment you receive as an independent contractor does not have any federal or state income tax withheld. However, you must instead pay these taxes on your personal income tax return*. 4. Deduct your business expenses – All the expenses you incur running your own business as a Shebah driver are deductible as business expenses in your tax return*. *Empower yourself and seek independent financial advice. In fact, if you sign up as a Shebah driver, you get 30mins of independent financial advice for free!
When you become a Shebah driver, one of the first things you create is your Stripe account which is connected directly to your Shebah trips. Stripe is a payment gateway not unlike PayPal, through which you manage your fares – including into which account you have, and even the frequency of those funds coming through.
When you become a Shebah driver, one of the first things you create is your Stripe account which is connected directly to your Shebah trips. Stripe is a payment gateway not unlike PayPal, through which you manage your fares – including into which account you have, and even the frequency of those funds coming through.
There are a few ways HERE maps will improve your experience as a driver, the most prominent being that you can now swipe one, swipe off and navigate from within the Shebah Driver app.
Shebah HQ is open Monday-Friday 9am-5pm and we are accessible by phone and email. We also have a lovely network of experienced drivers you can connect with directly!
We provide you with support for our App, with your driver documentation, as well as look after all your queries related to rideshare legislation across the country.
We exist to provide you with a simplified path to running your own business as a rideshare driver.
If you change your route on a trip for any reason, HERE Maps will re-route your trip so you are still on the way.
Within the settings in the driver app there is also an option to switch tolls and tunnels on and off depending on the preference of the rider and the driver in each trip.
Absolutely! We do not mandate hours or trip numbers to our drivers. This means you are free to drive when you like, and where you like (within your state or territory). Remember, this is YOUR business.
Absolutely! We do not mandate hours or trip numbers to our drivers. This means you are free to drive when you like, and where you like (within your state or territory). Remember, this is YOUR business.
Shebah HQ is open Monday-Friday 9am-5pm and we are accessible by phone and email. We also have a lovely network of experienced drivers you can connect with directly! We provide you with support for our App, with your driver documentation, as well as look after all your queries related to rideshare legislation across the country. We exist to provide you with a simplified path to running your own business as a rideshare driver. Shebah is an App gateway so you can drive your passengers legally, and make money doing it!
Shebah HQ is open Monday-Friday 9am-5pm and we are accessible by phone and email. We also have a lovely network of experienced drivers you can connect with directly! We provide you with support for our App, with your driver documentation, as well as look after all your queries related to rideshare legislation across the country. We exist to provide you with a simplified path to running your own business as a rideshare driver. Shebah is an App gateway so you can drive your passengers legally, and make money doing it!
HERE Maps has a built in feature that alerts drivers to their speed if they are over the limit. Majority of the time, this is an accurate feature. However, neither Shebah or HERE Maps is liable for the consequences associated with drivers speeding.
HERE Maps speeding accuracy also works via the internet connection and location services within each device. If those are switched off, speeding accuracy becomes limited.
HERE Maps speeding accuracy may also not be up to date with sudden changes in speed limits such as temporary road work speeds. Pleasae ensure you rely on your car speedometer for an accurate reading of your speed.
As a driver there's only so much you can do to support a rider that you know is experiencing issues in their personal life. If you identify that someone is facing a serious personal issue that they may need help with then we recommend directing them towards these services for professional help & advice:
National Sexual Assualt and Domestic Violence 24 Hotline - 1800 737 732
Life Line - 13 11 14
PANDA - 1300 726 306
As a driver there's only so much you can do to support a rider that you know is experiencing issues in their personal life. If you identify that someone is facing a serious personal issue that they may need help with then we recommend directing them towards these services for professional help & advice:
National Sexual Assualt and Domestic Violence 24 Hotline - 1800 737 732
Life Line - 13 11 14
PANDA - 1300 726 306
To ride in a Shebah, you need to download the Shebah Rider App and enter your personal and credit card details. You can access the Shebah App through the App Store (iOS) or through Google Play (Android). It’s a legal requirement that rideshare drivers only take payment for trips through software (the app) – so no card or cash exchanges are allowed. The great thing is, through the App you will be able to see all your previous trips including how much it cost! You’ll also receive transactions receipts and a tax invoice for every trip you take with Shebah.
Shebah’s preferred driver feature is a world first for rideshare!
You follow this link https://preferred.shebah.com.au
Then you can select up to 5 drivers. You need to note that the trips will go in your order of preference. So driver 1 is first.
You can login at anytime and change these.
No. It’s a legal requirement that rideshare drivers only take payment for trips through software (the app) – so no card or cash exchanges.
If a fare payment is not processed through the app the trip is uninsured.
For advance bookings:
1. Click the 3 lines top left then touch My Trips
2. Click Prebookings and touch the trip you wish to cancel
3. Click edit prebooking
4. Click the red cancel button
A cancellation fee of $20.29 applies if you cancel within 1 hour of an advance booking pick-up. This is to cover the driver’s time and petrol spent heading to you.
For instant bookings:
1. Click the 3 lines top left then touch My Trips
2. Click active and touch the trip you wish to cancel
3. Click cancel this trip
Yes! You can book a trip up to 30 days before the scheduled pick-up time Once you’ve downloaded the Shebah passenger app and entered your pick-up and destination points, you’ll see the option book now or later. Select later
You just need to select your date and time and press set pickup date and time and then confirm booking.
You will only have a confirmed trip when you receive an sms alert giving you your driver details.
Before you book your first trip you’ll be asked to add a Visa or MasterCard to your account. The App may put a temporary hold for $2 through to your account when you enter them, but don’t worry! This is only to check that your card is valid. The $2 is immediately refunded to you, and at no time is it held by Shebah.
If your child is under eight years old, yes you need to book a child seat! Although it’s not a legal requirement in all states and territories, if you’re riding with Shebah, you need to book that booster.
You can book child seats in the ‘ Extras’ menu when you book your trip. Each child seat required corresponds to an additional $11.32 facility fee.
*Please note that Shebah does not permit passengers to use their own personal child seat or booster seat. Our drivers are liable for the safety of seats used in their cars so must be familiar with what is installed.
As a policy, we do not allow open bottles of alcohol in Shebah vehicles. In fact, it’s illegal in SA, QLD, WA, ACT, TAS and in some areas in NT.
What to do? Finish your drink, and then get in your Shebah. She’s got you.
Great question! We know it might seem excessive, but we’re all about making sure you can see everything we’re touching of your finances. Once you complete a ride, you may receive two transaction receipts, as well as your tax invoice. The two transaction receipts are for when the cost of your ride is a little more than the estimated fare, so one receipt will be the estimated amount the second receipt will have the additional amount. Together they equal the total cost of your trip – and this total will show in your tax invoice.
A possible reason for your trip being longer than expected is that the driver is paid wait time. If a trip is scheduled for a particular time and it takes a little while to come out to the car after the driver has informed them of their arrival, the driver is advised to begin the trip after a 5 minute wait. She should always advise that this is happening. Airport trips can be tricky and we do ask our drivers to be a bit more patient here. Sharing flight details and notifications of flight delays can be useful so that drivers can alter their arrival time.
You may also have an additional receipt sent to you if you chose to tip your driver at the end of your trip. This is because the tip transaction is separate from the transaction cost of your ride with Shebah. If you do choose to tip your driver though, thank you very much - it is greatly appreciated. However, tipping your driver is completely optional.
Need a Fare Estimate?:
To get a fare estimate, simply download the Shebah app, enter in your pickup and drop off details, click ‘Set pickup location,’ and a fare estimate will appear Fare estimates for XL vehicles and Car seats will also show here
Our Rates:
Shebah’s rates vary based on the state you take your trip in, but the minimum fare, cancellation fee and baby seat charge are the same across Australia. We include GST in our fares, and 85% of every fare goes straight to your driver.
There is a $11.32 per seat cost for Rear facing, forward facing and booster seats
The passenger fare is calculated as: Base rate + (cost per minute × time in ride) + (cost per km × ride distance).
The base rate is $9.91 in off peak times, $10.34 in peak times, and $10.76 in premium peak times. All credit card surcharges are included in your base rate
Peak periods are: 5am – 9am and 4pm- 7pm Monday-Friday, Friday 10pm – midnight, Saturday 6pm – midnight.
Premium peak period: Monday - Sunday midnight to 5am and all day Sunday
Your fare will include tolls if the trip goes through a toll road. If you wish to take a route that avoids tolls, please let your driver know.
There is a minimum fare of $12.55
Advance Booking Cancellation Fee:
If you cancel your ride within an hour of your scheduled departure time, you will be charged $20.29
Our drivers must receive instructions from parent or legal guardian to drive the little ones. The account holder (an adult) can make the booking on behalf of their child and be available and in contact with the driver. You need to make comments n the notes section informing the driver that it as unaccompanied minor. If your child has a smart phone, you can share your account with them by downloading the app on their phone and using your login. In both these scenarios, you can watch on your app as the ride takes place. Or Share the trip with whoever needs it. You can also make Advance Bookings of course, and choose your preferred driver! And the rule still stands: The driver can only take instructions from a parent or guardian, and they must have direct access to the account holder. Drivers receive an email and text message when they are about to do a trip with an unaccompanied minor which gives them links to direct contacts with the guardian of the minor taking the trip. This is particularly important for cases of emergency but are just as useful to allow drivers to let guardians know when a child has been picked up or dropped off and is safe and sound.
Yes! You can request an XL vehicle, which has a minimum of seven passenger seats in it if you have more than four people or just want some extra room for your luggage and legs!
Shebah drives women and children, and those who live their lives as women.
We will drive adult male passengers so long as they are accompanying a child in a child seat. The below covers the three scenarios in which boys and men can use our service:
1. Boys under 18 can travel unaccompanied in the following contexts
– Primary aged boys up to the age of 12 can travel any time
– Boys 13 and over, but under 18, can travel unaccompanied until to 5pm.*
2. Boys under 18 can travel any time if accompanied by their mother or a female guardian.
3. A man can travel with a baby in need of a baby seat, or child in need of a booster seat (4–8 years old).
In addition, Shebah respectfully requires adult male passengers who accompany adult females to ride in the backseat. Our women passengers ride shotgun.
*Boys under 18 can travel after 5pm with a preferred driver through the preferred driver feature in the app.
Yes! Just select ‘Pets’ under ‘Ride Extras’ when you’re booking your trip.
Please bring a blanket or carrier for your pet to travel on.
Shebah is not associated with NDIS. However, Shebah can be chosen as your preferred rideshare service provider, which means you may be able to claim a refund or partial refund according to your policy.
Yes! Pulling over is free, so if you are going to be sick in a Shebah, ask your driver to pull over instead! She will be happy to do so. If a rider vomits in a Shebah, they will be shown receipts and charged for the cost of cleaning the car. If you hit every panel, you will be charged for every panel! So to avoid this, make sure you ask your driver to pull over.
When you book a Shebah, the App puts a hold on the estimated fare cost. If the trip ends up being less expensive than the estimate, you will not be charged that original held amount - only what the trip actually cost. If the trip ends up costing more than the estimate, Shebah will charge you the amount that was initially held, and charge the additional amount above the estimate. As a result, it will appear as if two charges were made for one trip; however, add them together and they'll equal your total actual trip cost.
Shebah’s driver is a community of women who transports women and children safe. If you would like to provide feedback or believe you didn’t receive a safe trip, we would be happy to look into that issue*. To do that, please, fill out the Shebah Resolution form, provide your trip details, and we will review the situation for you. Additionally, you can email us at passengersupport@shebah.com.au, 9:00 am to 5:00 pm Australian Eastern Standard Time, Monday to Friday.
A Passenger Support and Compliance Team member will get back to you the next business day to process the issue accordingly.
*Issue might include Advancing Booking Cancellations, App issues, Charge Complaints, Driver Conduct.
No. It’s a legal requirement that rideshare drivers only take payment for trips through software (the app) – so no card or cash exchanges.
If a fare payment is not processed through the app the trip is uninsured.
Nope. It’s a legal requirement that rideshare drivers only take payment for trips through software (the app) – so no card or cash exchanges. It’s super quick for riders to download the app and enter their details. They can access the app through the App Store (iOS) or through Google Play (Android).