Shebah Community Protection Policy

We are here for our communities, transporting women and children Australia-wide through the unprecedented COVID-19 outbreak.

Victoria - mandatory masks

Masks must be worn in public spaces

The Victorian Government has announced wearing masks will be made compulsory for people out in public including in rideshare in Melbourne and the adjacent Mitchell Shire from 11:59pm on Wednesday. It will be mandatory for anyone in a Shebah to be wearing a mask unless they fall under one of the following Government sanctioned reasons not to be covered:


  • People with a medical reason

  • Children under 12 years of age, or 12-year-olds if they're attending primary school

  • For professional reasons because it stops you doing your job, for example working in a call centre

  • A practical reason like when you go for a run

All Shebah drivers must wear a mask.


If a passenger is not wearing a mask and you are not comfortable with their reason, you may refuse the trip. 

Update to CPV guidelines

October 2020

Current Coronavirus (COVID-19) information relevant to commercial passenger vehicles can be found here:

The complete Victoria guidelines can be found here.

A summary of these guidelines can be found here.

For more information visit the CPVV COVID-19 page here.

Information for NSW can be found here.

Information for Queensland can be found here.

Information for ACT can be found here.

Information for South Australia can be found here.

Information for Western Australia can be found here.

Information for Northern Territory can be found here.

Information for Tasmania can be found here.

Committed to our communities

Shebah's response

In the face of the unprecedented COVID-19 outbreak, Shebah is taking a number of precautionary measures to prevent further spread of the virus and to ensure our passengers and drivers feel safe travelling with the Shebah service.


During this time, Shebah will continue to operate safe transportation services for women, children and families. As always, the safety and welfare of everyone in our community, both passengers and drivers is our priority. 


As such, our drivers are committed to continuing the service but we are all exercising precautions as advised by the Australian Government Health Department and World Health Organisation (WHO) to minimise the spread of Coronavirus in Australia.

Supporting those in need

How we can help

With our Shebah Drops feature, those affected by Coronavirus and are self-isolating are able to gain contactless access to necessary supplies.


Simply select the ‘drop’ button in the app and enter the details of your delivery and your items will be delivered straight to your front door. From your favourite food to your groceries, Shebah’s got you covered.


Important information for Drivers

Advice & instructions

All Shebah drivers must now follow and confirm a Daily Vehicle Cleaning Checklist, which will appear within the driver app. This will ensure a clean and safe service and compliance with the Government’s Environmental cleaning and disinfection principles. If a driver does not confirm, they will be unable to operate the driver app.


Ensure that vehicles are cleaned thoroughly and regularly to prevent passengers from spreading the virus from droplets (such as sneezing, coughing or vomiting). Make sure to clean surfaces, with appropriate alcohol based disinfectant wipes so that the potential spread of infection can be minimised. Drivers are reminded to clean handles specifically and other frequently touched areas. Drivers are to follow the cleaning procedures and products set by the Governments Environmental cleaning and disinfection principles.


Or vehicle air-conditioning should be set to fresh air, as opposed to recycled air.


Drivers will be provided with hand sanitiser where possible by Shebah HQ. It is recommended that drivers carry hand sanitiser to offer riders, if available.


Drivers are required to inform Shebah HQ in the event that they become a community risk due to COVID-19. If drivers are feeling unwell, they are required to get tested for COVID-19 and follow this process to notify Shebah. 1. Please report that you are getting tested via the incident reporting form in the app; this information goes to Customer Service and Compliance. 2. After your test, return home. Stop driving passengers IMMEDIATELY. 3. You will be taken off the Shebah platform and will be directed to self-isolate until you receive your test results. 4. If you receive a negative COVID-19 test result, you will be put back onto the platform unless you are told to continue self-isolating.


- Stay at least 1.5m away from someone who is coughing or sneezing - Avoid touching their eyes, nose or mouth - Flush toilet with lid closed - Stay home if they don’t feel well - Avoid touching your face without clean hands - Regularly and thoroughly wash your hands with soap and water for a minimum of 20 seconds.


In the event that a Shebah driver tests positive for COVID-19 (Coronavirus) that driver is required to take the following actions: 1. Stop driving passengers IMMEDIATELY. 2. Contact their doctor for next steps to take regarding their personal health. 3. Notify Shebah through the driver app to alert HQ of their diagnosis. 4. If you are in Victoria, contact WorkSafe Victoria by calling 13 23 60 or submit an incident reporting form here This driver will then be suspended from the Shebah platform for a quarantine period of 14 days or until they are cleared by their medical practitioner as well again. The suspension will remain in place until either of the above events are proved and Shebah will stop drivers from being able to use the Shebah app at this time. Once the driver is confirmed to be of suitable health, the suspension on their driving account will be lifted and they will be able to continue to drive. Upon identifying the driver diagnosed, Shebah HQ will contact any potential passengers that may have been exposed to the virus if necessary, based on the guidelines outlined by the Australian Department of Health.


Drivers must record the following information whenever they clean their vehicle:

  • the vehicle registration number
  • confirmation they cleaned the vehicle before the next trip
  • the date and time they cleaned the vehicle
  • the date and time of each trip they provide
Cleaning records must be collected and stored by the vehicle owner for at least 12 months.

​Important information for Riders

How you can stay safe

Riders who are ‘exposed’, returning from travel or displaying COVID-19 symptoms:

Wherever possible; unwell, ‘exposed’ riders or those returning from international travel, should use a personal mode of transport to minimise exposure to others. If a passenger does require a commercial passenger vehicle to travel to a location of isolation, they must adhere to the following whilst travelling in a Shebah:

  • Where possible, sit in the back seat of the vehicle

  • Wash hands or apply hand sanitiser before entering the vehicle

  • Open windows, where possible

  • Wear a surgical mask, if available

  • We ask riders to manage their own luggage into/out of vehicles

If a driver believes a passenger has not taken the above precautions, they may refuse or terminate the trip. 


As always, we encourage you to stay at a distance of 1.5m away from passengers at all times.

Important general information for our communities

What we can all do

  • Where possible, riders will be required to sit in the back seat to increase physical distancing. 

  • While travelling, drivers and riders are required to practice good hygiene by washing hands properly and frequently and by coughing/sneezing into disposable tissues or your elbow instead of into your hands. 

  • Riders and drivers are encouraged to avoid contact with others if unwell.

  • Passengers are also encouraged to avoid shaking hands with people and allow an appropriate distance between themselves and anyone with flu-like symptoms. 

  • Passengers who experience flu-like symptoms or feel unwell are also encouraged to contact their medical practitioner for advice.

  • Passengers flying from an overseas trip and using a Shebah should wear a surgical mask, if available.

We are working with the Australian Government Department of Health and the relevant transport authorities in each state and territory to keep our community of riders and drivers up to date with the latest advice and to respond rapidly as the situation changes.


For more information on public transport and ridesharing: CLICK HERE